Last updated: July 22, 2026
At BioLife we want you to be satisfied with every order. Because our products are dietary supplements intended for personal consumption, some return rules differ from those for ordinary retail goods, for the safety of all our customers. This policy explains when and how you can return an item and receive a refund. It applies to purchases made at shop.biolifeshops.com and shipped within the United States.
Our 30-day guarantee
You have 30 days from the delivery date to request a return. After 30 days have passed we are unable to offer a refund or exchange.
What can be returned
To be eligible for a return, an item must be:
- Unopened, unused, and in the same condition in which you received it;
- Sealed in its original packaging with any manufacturer safety seal intact; and
- Accompanied by your order number or proof of purchase.
What cannot be returned
For health and safety reasons we cannot accept the return of:
- Any supplement that has been opened, or whose safety seal has been broken;
- Products that are not in their original condition, are damaged, or are missing parts for reasons not due to our error; and
- Any item returned more than 30 days after delivery.
Please do not send returns directly to the manufacturer.
Damaged, defective, or incorrect items
If your order arrives damaged, is defective, or is not what you ordered, please contact us within 7 days of delivery at info@biolifeshops.com with your order number and a photo of the item. We will replace it or issue a full refund, including any shipping you paid, at no cost to you.
How to start a return
Email info@biolifeshops.com with your order number and the item you would like to return. We will confirm whether your item qualifies and, if it does, send you the return address and instructions. Items sent back to us without first requesting a return may not be accepted.
Return shipping
Unless the return is the result of our error (for example, you received a damaged, defective, or incorrect item), you are responsible for paying the shipping cost to return your item. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will email you to confirm that we have received it and let you know whether your refund is approved. If approved, your refund will be issued to your original PayPal account or payment method, typically within 5 to 10 business days. The time it takes for the funds to appear depends on your payment provider.
Late or missing refunds
If you have not received a refund you were expecting, first check your PayPal account or bank statement again, then contact your payment provider, as processing times vary. If you have done this and still have not received your refund, please contact us at info@biolifeshops.com.
Contact us
Questions about returns or refunds can be sent to info@biolifeshops.com.